To provide insight on this issue, a former coworker of mine, Kevin Shanley, recently reviewed the literature on the most important factors in retaining students in online courses. His focus was on general education courses at the undergraduate level, but I believe that most of the recommendations can and should be applied in in nearly all online courses. I provide a summary of his suggestions below, but I definitely recommend reviewing his entire publication. He provides some excellent ideas on improving student retention. (Here is a link to his review of literature.)
Summary of strategies for improving online student retention:
- support services - provide students with technology and other support
- early submission of work - allow students to get feedback on assignments before final submission
- clear expectations - be clear about work and grading expectations
- orientation - overview course and assignments at the beginning of each course
- content relevancy and accuracy - be sure everything is up to date in your course
- faculty preparedness - make sure faculty understand their expectations
- student control - allow students to have some control over the learning process
- age factors - be aware of age factors affecting student success
- participation - encourage participation from all students
- social integration - ensure plenty of relevant, positive social interaction
- University Level
- Program/Department Level
- Course Design Level
- Instructor Level
So, what are your best strategies for improving student retention in online courses? I am definitely interested in hearing best practices that I can use in my own program and teaching.
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